Refund Policy

At RemoteGeng, we strive to provide exceptional services and ensure customer satisfaction. We understand that sometimes a service may not meet your expectations or yield the desired results. That is why we offer a refund policy to protect your investment and provide peace of mind.

Eligibility for Refund

Our refund policy covers specific services that meet the following criteria:

1. Timeframe: To be eligible for a refund, the service must have been active for a minimum of three months from the date of purchase. This duration allows ample time for our team to work on your requirements and evaluate the results.

2. Lack of Success: Refunds are applicable if the service did not achieve the intended goals or objectives. We understand that each situation is unique, and our team will carefully assess the outcomes based on the agreed-upon criteria during the service consultation.

3. Documentation: In order to process your refund request, we may require documented evidence that the service did not meet the agreed-upon goals. This could include reports, data, or any other relevant information that supports your claim.

Refund Process

If you believe you are eligible for a refund, please follow these steps:

1. Contact Support: Reach out to our customer support team within 10 days after the three-month period has ended. You can do this by emailing support@remotegeng.com or filling out the contact form on our website. Please include your name, contact information, order number, and a brief explanation of why you are requesting a refund.

2. Evaluation: Our team will review your refund request and the accompanying documentation, if applicable. We will assess the performance of the service based on the agreed-upon goals and criteria. This evaluation process may take up to 7 business days.

3. Refund Decision: Once our team has completed the evaluation, we will notify you of our decision via email. If your refund request is approved, we will process the refund within 10 business days. Please note that refunds will be issued using the original payment method used during the purchase.

4. Non-Refundable Services: Please be aware that certain services may not be eligible for a refund due to their nature or the effort already expended by our team. These services will be clearly indicated during the purchase process, and we encourage you to review the details before making a commitment.

Contact Us

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you and provide the necessary guidance throughout the refund process.

Note: This refund policy is applicable only to services provided by RemoteGeng and does not cover any third-party products or services.

Disclaimer: RemoteGeng reserves the right to modify or update this refund policy at any time. Any changes will be communicated through our website or by direct notification to our customers.